FAQs

Where is Travelshoppe located?
We can be visited at Travelshoppe,
Ground Floor, Eden Square, Chiromo Road
P. O. Box: 79060 – 00400, Nairobi, Kenya
Or contact us on:
Tel: +254 020 3750941 / 44 / 46
Fax: +254 020 3750921
Email: info@travelshoppe.co.ke

How do I get to my destination?
Many international Airlines operate in and out of these destinations. To name a few, Kenya Airways, KLM, Virgin Atlantic, Emirates, Qatar Airways etc. For more information you can contact us.

Is there a place to change money at the airport?
Yes, but it is not the best rate. It is advisable to go to the bank or a forex bureau.

Do I need a Visa?
Yes, most of these destinations will require visa which can be obtained on arrival at the airport with a visa fee but it is advisable to check with the Embassy in your local country. Please read through our destination information for further details.

What about the water?
It is recommended that you drink mineral bottled water, which is available in most of the places. You can always purchase along the way.

What kind of clothing should I wear?
Kenya and Tanzania have a diverse climatic range form extremely hot and dry regions to cold and wet areas. We have listed below an idea of the various altitudes and how you should dress while there.
In the mountain region ( 5000ft and above ), the temperatures are cooler. Add gloves, strong foot wear and heavy rain gear.
If you are in the coastal region, where the weather is very tropical and hot, wear comfortable loose cotton and some sun protection. This applies to Mombasa, Zanzibar, Seychelles, Mauritius and the all coastal areas.
In the eastern region ( below 3000ft ), normally hot, dry and dusty, you are advised to carry a hat, cotton pants and long sleeved shirts. Also carry sun protection.
While in the highland areas ( 3000 – 5000ft ), with a climate that ranges from cool / hot days and cold nights in addition to frequent rainfall, you are advised to add a sweater and rain jacket.

Communication – Languages and Phones?
English is widely spoken and almost all the destinations.
The main telecommunication modes are fairly reliable and include the internet, mobile/cellphone communication, direct land line telephone and telephone booths, just to name but a few. The most reliable is the mobile phone, which is widely used and cheap to buy. Internet communication is also largely available in most major towns and cities and is quite efficient in addition to being cheap.

What type of vehicle is used on safari?
We use both safari tour vans and four wheel drive Landcruisers. The tour vans are just as comfortable while being a little cheaper. Landcruisers are useful for locations which may experience muddy roads if it rains. Both vehicles have game viewing roofs, radio calls and comfortable seats with seat belts. Everything is done to assure your comfort while travelling. Special cooler boxes for cold drinks are part of the standard equipment.

Are wild animals dangerous?
Wildlife by its very nature, including as it does carnivorous and powerful animals ranging from the Lion to the elephant, can be dangerous. However, virtually all reported incidents of injury due to wild animals happens when a human is on foot, closer than they should be to the animal. It should be pointed out that animals are usually acting defensively when they attack humans – so keep your distance, respect the animal’s space, and avoid being on foot where you should not be, especially without an experienced and porfessional guide, and you should be fine.

It should be pointed out that special care should be taken with female animals nurturing their young – these animals are easily provoked by what they perceive as a threat so as to protect their young. At certain camps and lodges, it is not uncommon for wildlife to wander through the property but the bigger animals only do so rarely and often at night, without the intention of harming people. However, most safari lodges and camps have armed guards for additional security.

Follow your field guide or tour leader’s guidelines strictly, never venture outside your camping site at night without your guide, and don’t feed the animals, however lovely they may seem!

How Can I book a safari and how can I pay for it?
Firstly, we would work out an itinerary suitable to your requirements and after you are satisfied and finalise, you email us your confirmation to reserve the safari for you which entails booking your rooms, reserving safari vehicle etc. We will therefore need you to pay us a deposit, usually 40%, with the balance being payable 35 days prior to the start of your Travel.

Payment: You may pay by credit card or by direct bank transfer. Credit cards attract a 4% bank fee while a bank transfer attracts a flat USD 50-70 fee depending on where you remit the money from – these are bank costs. Prior to booking the travel you will also receive the cancellation and general Terms and Conditions. The payment procedure is simple and safe and involves you faxing or emailing us your authorisation and credit card information.

Credit card or Bank Transfer? Whereas credit cards can be billed on the spot, bank transfer payments take between 5 -8 days, and we will send you a receipt upon receiving funds in our bank.

Is your money safe with us? Yes it is – we are members of Kenya Association of Tour Operators [KATO], as well as members of IATA [International Ass. of Travel Agents] and Globalstar Travel Management till date we have no complaint from any of our numerous clients against us – the same applies to our reputation as a merchant with Visa or Mastercard. We have been in operation for over 11 years while the parent company and directors are located in Kenya and have excellent personal standing in Kenya society and business circles. Additionally we have been dealing with all major airlines over the last 11 years, a fact which indicates a healthy financial postion of our company as IATA periodically accesses company financial statements. During the political crisis in Kenya, we promptly refunded clients [who wished to cancel trips] their payments running into large sums of money, as per our Terms and Conditions.

What is the security like?
All the destinations are tourist friendly. However it is advisable to safely keep your important documents and valuables. Most hotels will have safety lockers in the room. Do not live your valuables unattended.

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